Marco Future

Refund Policy

Refund Policy for Marco Future LLC and our products
Jan 1, 2025

1. Overview

At Marco Future LLC, we strive to provide high-quality AI SaaS products and excellent customer service. This Refund Policy outlines our general refund guidelines. Please note that each of our products may have specific refund policies that take precedence over this general policy.

2. Corporate Website Services

For our corporate website (marcofuture.net):

Our corporate website provides information about our company and products and does not charge fees directly. No refunds are applicable for accessing our corporate website.

3. Product-Specific Refund Policies

Each of our AI SaaS products maintains its own refund policy that governs purchases made on that specific product platform. Please refer to the individual product websites for detailed refund information:

3.1 AI Image to 3D

  • Website: https://www.aiimageto3d.com
  • Refund Policy: Available on the AI Image to 3D website
  • Contact: Refer to product support channels

3.2 Get Lyric Video

3.3 Rap Generator AI

4. General Refund Principles

While each product has its own specific policy, Marco Future LLC follows these general principles:

4.1 Satisfaction Guarantee

We want you to be satisfied with our products. If you experience technical issues that prevent you from using a product as intended, please contact the product's support team.

4.2 Technical Issues

Refunds may be considered when:

  • The product has technical issues that prevent normal use
  • The issue cannot be resolved by our support team
  • The issue is reported within a reasonable timeframe after purchase

4.3 Non-Refundable Situations

Refunds are typically not available for:

  • Change of mind after purchase
  • Partial use of the service
  • Violation of the product's terms of service
  • Account suspension due to policy violations

5. How to Request a Refund

To request a refund for a specific product:

  1. Visit the Product Website: Go to the relevant product website
  2. Contact Support: Use the product's support contact form or email
  3. Provide Details: Include your order number, purchase date, and reason for refund
  4. Wait for Response: Our team will review your request and respond within 3-5 business days

5.1 General Inquiries

For general questions about our refund policies:

Email: [email protected] Response Time: 1-2 business days

6. Refund Processing

6.1 Processing Time

  • Approved Refunds: Processed within 5-10 business days
  • Payment Method: Refunded to the original payment method used
  • Confirmation: You will receive an email confirmation when processed

6.2 Partial Refunds

In certain circumstances, partial refunds may be offered:

  • Pro-rated refunds for unused subscription periods
  • Credits for future use instead of monetary refunds
  • Case-by-case determinations based on specific circumstances

7. Subscription-Based Services

For subscription-based products:

7.1 Cancellation

  • You can cancel future charges at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial months or unused portions

7.2 Auto-Renewal

  • Subscriptions automatically renew unless cancelled
  • You may be notified before renewal depending on the product
  • Cancel before renewal to avoid future charges

8. Credits and Purchases

8.1 Credit-Based Purchases

For products using a credit system:

  • Credits are typically non-refundable once purchased
  • Credits typically do not expire unless specified by the product
  • Unused credits remain in your account

8.2 Promotional Credits

  • Promotional credits may have expiration dates
  • Promotional credits are non-refundable
  • Terms specific to the promotion apply

9. Special Circumstances

We may make exceptions to our refund policies in special circumstances:

  • Extended technical outages affecting all users
  • Billing errors or duplicate charges
  • Other situations at our discretion

10. Chargebacks

10.1 Payment Disputes

If you initiate a chargeback with your payment provider:

  • Your account may be suspended pending resolution
  • We will work with the payment provider to resolve the dispute
  • Frivolous chargebacks may result in account termination

10.2 Before Filing a Chargeback

We encourage you to:

  1. Contact the product's support team first
  2. Allow us time to resolve the issue
  3. Work with us to find a satisfactory solution

11. Policy Updates

We reserve the right to update this refund policy. Changes will be posted on this page with an updated "Last Updated" date. Product-specific refund policies may also be updated independently.

12. Contact Information

For refund-related inquiries:

General Inquiries: Email: [email protected]

Product-Specific Refunds: Please contact the support team on the relevant product website with your refund request.

This refund policy constitutes the entire agreement between you and Marco Future LLC regarding refunds. Individual product refund policies may contain specific terms that govern purchases made on those platforms and take precedence over this general policy.

This Refund Policy is effective as of January 2025 and applies to Marco Future LLC and our corporate website. For specific product purchases, please refer to the individual product websites.