Contact Us
Get in Touch
We'd love to hear from you! Whether you have questions about our products, need technical support, or want to explore partnership opportunities, the Marco Future LLC team is here to help.
Support and General Inquiries
Primary Contact
Email: [email protected] Response Time: 1-2 business days
This is the best way to reach us for:
- General questions about our company
- Product support and technical issues
- Billing and account inquiries
- Partnership opportunities
- Feedback and suggestions
Which Product Do You Need Help With?
For product-specific support, you can also contact us directly through each product website:
AI Image to 3D
- Website: https://www.aiimageto3d.com
- For: 3D generation support, technical issues, account help
- Contact: Available on the AI Image to 3D website
Get Lyric Video
- Website: https://www.getlyricvideo.com
- For: Video generation support, lyric video creation, account help
- Contact: Available on the Get Lyric Video website
Rap Generator AI
- Website: https://www.rapgeneratorai.com
- For: Music generation support, rap creation, account help
- Contact: Available on the Rap Generator AI website
Business Inquiries
Partnership Opportunities
Interested in partnering with Marco Future LLC? We're open to:
- API integrations and partnerships
- White-label solutions
- Enterprise solutions
- Reseller opportunities
- Technology collaborations
Email: [email protected] Subject Line: Partnership Inquiry
Technical Support
Getting Help Faster
When contacting us for technical support, please include:
- Product Name: Which product you're using
- Account Email: The email associated with your account
- Description: Clear description of the issue
- Steps to Reproduce: What you were doing when the issue occurred
- Screenshots: If applicable, screenshots showing the issue
- Browser/Device: Your browser and device information
This information helps us resolve your issue more quickly.
Common Issues
Before Contacting Support
Check these common solutions first:
-
Login Issues
- Reset your password using the "Forgot Password" link
- Clear your browser cache and cookies
- Try a different browser
-
Generation Problems
- Check your credits or subscription status
- Verify your prompt meets requirements
- Review error messages for specific guidance
-
Billing Questions
- Review your billing history in account settings
- Check your subscription renewal date
- Verify payment method is current
Office Information
Registered Business Address
Marco Future LLC 30 N Gould St Ste R Sheridan, WY 82801 USA
Note: This is our registered business address for legal purposes. We do not have a physical office open to visitors. All correspondence should be directed to our email at [email protected].
Response Times
What to Expect
- General Inquiries: 1-2 business days
- Technical Support: 1-2 business days
- Billing Issues: 1-2 business days
- Partnership Inquiries: 2-3 business days
Response times may be longer during holidays or high-volume periods.
Languages
Communication Language
Our primary language for support is English. While we can assist in other languages, responses may be delayed. For the fastest support, please communicate in English when possible.
Privacy and Security
Protecting Your Information
When contacting us:
- Never share your password in emails
- Sensitive Data: Don't include full credit card numbers
- Account Verification: We may ask for information to verify your identity
We will never ask for:
- Your full password
- Your 2FA codes
- Unusual payment information
Feedback and Suggestions
We Want to Hear From You
Your feedback helps us improve our products:
- Feature Requests: Suggestions for new features
- Bug Reports: Issues you've encountered
- General Feedback: Your thoughts on our products
- User Experience: Ways we can make things better
Send your feedback to: [email protected]
Social Media
Follow Us
Stay updated on our latest products and updates:
- Check our individual product websites for social media links
- Product announcements are made on respective product websites
Emergency Contact
Urgent Matters
For urgent technical issues affecting your account or service:
- Use the support contact on the relevant product website
- Mark your message as "Urgent" in the subject line
- Provide detailed information about the urgency
We prioritize urgent issues and will respond as quickly as possible.
Frequently Asked Questions
Before You Contact Us
Many common questions are answered in our FAQ sections:
- Corporate FAQ: Available on our homepage
- Product FAQs: Available on each product website
- Documentation: Product guides and tutorials available on product sites
Report a Problem
Security or Legal Issues
If you need to report:
- Security Vulnerabilities: [email protected]
- Abuse or Policy Violations: [email protected]
- Legal Matters: [email protected] (include "Legal" in subject)
Accessibility
Accessibility Support
If you encounter accessibility barriers while using our products:
- Contact us at [email protected]
- Describe the accessibility issue you're experiencing
- We'll work to accommodate your needs
Thank You
We appreciate your interest in Marco Future LLC and our products. Our team is committed to providing you with excellent service and support. We look forward to assisting you!
Last Updated: January 2025 Marco Future LLC | Email: [email protected] | https://www.marcofuture.net